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Journal of Retailing and Consumer Services, 83
Journal of Service Management, 35(6)
Journal of Services Marketing, 38(10)
Management Science, 70(12)
Organizational Research Methods, 28(1)
Psychological Bulletin, 150(12)
Service Science, 16(4)
Services Marketing Quarterly, 45(4)
Strategic Management Journal, 46(1)
Asia Pacific Journal of Marketing and Logistics, 36(12)
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