J Service Man
Introduction
Journal of Service Management, 35(6)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Acquisition as a mode for servitisation: servitisation integration and consequences
—Christina Öberg []
Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookings
—Ana Isabel Lopes, Edward C. Malthouse, Nathalie Dens, Patrick De Pelsmacker []
Blending access-based services and triadic frameworks: an empirical evaluation of Packaging-as-a-Service
—Stefanie Fella, Christoph Ratay []
Beyond templates: methodological reporting practices and their impact in qualitative service research
—Aku Valtakoski, Besma Glaa []
How and when effective customer journeys drive brand loyalty: the role of consumer-brand identification
—Bernd F. Reitsamer, Nicola E. Stokburger-Sauer, Janina S. Kuhnle []
AI concierge in the customer journey: what is it and how can it add value to the customer?
—Stephanie Q. Liu, Khadija Ali Vakeel, Nicholas A. Smith, Roya Sadat Alavipour, Chunhao(Victor) Wei, Jochen Wirtz []
Understanding service ecosystem dynamics: a typology
—Nabila As’ad, Lia PatrÃcio, Kaisa Koskela-Huotari, Bo Edvardsson []
Moving to subscriptions: service growth through business model innovation in consumer and business markets
—Brenda Nansubuga, Christian Kowalkowski []
Reuse of service concept elements for modular service design
—Fabian Hunke, Gerhard Satzger, Tuure Tuunanen []