Violence and Competition: The Effect of Mass Shootings and Domestic Terrorism on Organizational Risk-Taking in Response to Performance Shortfalls

Christian Schumacher, Steffen Keck, and Abhinav Gupta

How Employees Who Have Made Upward Social Class Transitions Get Heard
—in the Workplace []

Yasha Spriha, Subrahmaniam Tangirala, Rui Shu, and Srinivas Ekkirala

Woulda, Shoulda, Coulda? The Impact of Predictive, Prescriptive, and Prospective Expectations on Stakeholder Reactions
—Yuri Mishina, Maxine Yu, and David Gomulya []

Siloed Sustainability: How Paradox Management Unravels in Integrative Practice Implementation
—Lucas Amaral, Juliane Reinecke, and Michael Etter []

Deeply Rooted and Versatile? Knowledge Scouts and External Knowledge Integration in Multidivisional Firms
—Benoit Decreton, Felipe Monteiro, and Francisco Polidoro, Jr. []

Who Avoids Punishment? How Discretion and Psychopathy Shape Leaders’ Responses to Misconduct
—Wei Jee Ong and Grace J. H. Lim []

The Ties That Nurture: Expressive Simmelian Ties, Instrumental Brokerage, and Individual Performance
—Marco Tortoriello, Giuseppe Soda, and Manuel Gomez-Solorzano []

From Paralysis to Publicization: How Victims of the UK Post Office Horizon IT Scandal Experienced and Confronted Organizational Harm
—Jan Lodge, Grace Augustine, and Mislav Radic []

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Block scheduling in practice: An optimal decomposition strategy for nonidentical operating rooms
—Vincent J. J. van Ham, Alex Kuiper, Robert H. Lee []

The hidden keywords: An algorithmic approach to uncovering the value of negative keywords in search advertising
—Hieu Pham, Vasileios Pavlopoulos, Ravi Patnayakuni, Steven Verderbar, Kylee Bliss []

Incentive contract design for supplier reliability: The role of asymmetric information on reliability level and improvement costs
—Yutian Li, Sammi Y. Tang []

Impacts of unscheduled services on outpatient care
—Wei Gu, Xiaohui Zhao, Dan Zhang, Xiangbin Yan []

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Editorial

Transformative times for key account management: Disruptive events, digitisation, and sustainability. Special issue editorial
—Antonella La Rocca, Jakob Rehme, Nektarios Tzempelikos []

A systems perspective on power in business relationships and networks under geopolitical, technological, and ESG pressures: Editorial for the special issue
—Dariusz Siemieniako, Hannu Makkonen, Maciej Mitręga []

Research Article

Transformation from interpersonal to interorganizational relationships: Effectual mechanisms in international new venture growth
—Markus Raatikainen, Saara Julkunen, Mika Gabrielsson []

How can digital dexterity contribute to the success of new product development in B2B SaaS companies? Comprehending the roles of inclusive leadership, capabilities for open innovation, and competitive intensity
—Saumyaranjan Sahoo, Naveen Donthu, Satish Kumar, Mukund Vyas []

Framing mechanisms and the emergence of dynamic coherence in orchestrated networks
—Samar Al Adem, Sharon Purchase, Daniel Schepis []

Value chains, knowledge isolation, and performance in internationalizing SMEs
—Mika Gabrielsson, Tomi Seppälä, Peter Gabrielsson, Elizabeth L. Rose, Sylvie K. Chetty []

How to cope with conflicts at sales-marketing Interface in the context of B2B firm’s digitalization: A tension-based view
—Jing Zhang, Ei Ei Nyein, Monica Ren [Google Scholar]

Effect of dynamic marketing capabilities on new market development and sales growth: The roles of structural inertia and environmental dynamism
—Mesay Sata Shanka []

Unpacking the exchange dynamics between strategic frontline employees and the internal business team
—Curtis S. Schroeder, Stephan Volpers, Christopher R. Plouffe, Bryan Hochstein []

Navigating role conflict: Implications for service sabotage in customer success management
—Amit Mahimkar, John Hadjimarcou, Edward Ramirez []

When do high prices sell better for sustainable products in business-to-business markets? The role of price–sustainability fit
—Guzi Huang, Aline Isabelle Lanzrath, Christian Homburg []

On the difficulty of using algorithms to replace managers in decision making: A study of customer prioritization
—Samu Ahola, Jukka Luoma []

From spark to launch – An empirical study of how AI shapes organizational innovation capability across new product development stages
—Henning Meier, Sven Heidenreich, Slawka Jordanow, Tobias Kraemer []

Managing paradoxical tensions in green technology implementation: A platform perspective
—Zi Wang, Ruiqi Wei, Catherine Pardo, Liyang Wang, Yuanxun Gu []

Strategic transformation of the sales function in servitization: A multi-level configurational view
—Maria Spadafora, Mario Rapaccini []

Competitive–cooperative trait balance in B2B salespeople
—Yanhui Zhao, Wyatt A. Schrock, Yuerong Liu, Victor V. Chernetsky, Katherine L. Rust, Douglas E. Hughes []

Business model portfolio expansion through structural separation – Adding a new digital business model
—Daniel Kindström []

When alignment fails but cooperation persists: The paradox of executive–managerial misalignment in B2B partnerships
—Yuchen Shi, Hong-Youl Ha []

Proactive vs. responsive market orientation in enhancing new product creativity in SMEs in B2B markets: The moderating role of market turbulence
—Ho-Taek Yi, Guihan Ko, Michael Obal []

The role of digital and interpersonal touchpoints as drivers of future customer engagement intention in B2B service firms
—Xenthe Bang, Fiona Schweitzer []

In the eye of the beholder: A systematic review of the literature on customers’ perceptions of salesperson appearance
—Stephanie M. Mangus, Veronica L. Thomas, Dora E. Bock [Google Scholar]

Bilateral indirect influence in coopetition triads: A conceptual framework
—Sara Galehbakhtiari, Tatbeeq Raza-Ullah []

Futures of Interaction, Relationships and Networks; Evolving Interdependencies. Edited by: Luis Araujo and Judy Zolkiewski

Conceptualising natural resources in industrial systems
—Debbie Harrison, Frans Prenkert []

Technology sourcing: How and why Bang & Olufsen’s capability, identity, and supplier interface change
—P.H. Andersen, L.N. Laursen, M.M. Møller []

A casing approach to analyse connected changes in business networks
—Sandra Brüel Grönberg, Anna Dubois, Kajsa Hulthén, Ann-Charlott Pedersen []

Regional Industrial Marketing Management Summit: Hobart. Edited by: Anthony Di Benedetto, Adam Lindgreen, Sudha Mani, Daniel Schepis and Sharon Purchase

How to nudge industrial customers to accept free-to-fee service price switches?
—Joona Keränen, Anna Salonen, Harri Terho, Juha Munnukka []

8th IMM Summit. Edited by: Adam Lindgreen, Selma Kadić-Maglajlić,Maja Arslanagic-Kaladzic and Anthony Di Benedetto

Untangling the double-edged role of emotional demands in resilience and presenteeism in B2B salespeople: The analysis of ingredients and recipes
—Rıfgı Buğra Bağcı, İsmail Gölgeci, Ömer Gizlier, Mahmut Demirkıran []

How B2B branding research measures up: A systematic review of key themes, theories, and methods
—Christian Kowalkowski, Joona Keränen, Edwin J. Nijssen []

Power in business relationships: a systems thinking perspective. Edited by: Dariusz Siemieniako, Hannu Makkonen and Maciej Mitręga

Exploring the Nexus of industry 4.0 on structural power and B2B marketing: A comprehensive approach to sustainability and competitive advantage
—Hannan Amoozad Mahdiraji, Hojatallah Sharifpour Arabi, Demetris Vrontis, Gu Pang []

Advancing and Integrating Value-Based Selling Research in Industrial Marketing: New Theories, Methods, and Perspectives. Edited by: Joona Keränen, Harri Terho, Edwin Nijssen and Michel van der Borgh

Enhancing sales performance of product-service systems: The role of value-based selling, price bundling, and value tools
—Edwin J. Nijssen, Harri Terho, Joona Keränen, Michel van der Borgh []

Regenerating Business in Networks for a Better World. Edited by: Tuula Lehtimäki, Pauliina Ulkuniemi, Jaana Tähtinen and Morten Abrahamsen

Engagement for sustainability transformation: Generating collective engagement for institutional change through synchronization
—Katrin Uude, Carolin Plewa, Jodie Conduit []

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Riding the waves: unraveling the influence of legitimacy, regulation, and governance on digital freight matching platform success
—Pan Qiaohong; Benjamin O.K. Baffoe; Jiping Zhang []

Collusive bargaining behavior in supply chains
—Zhikun Zhang; Chuang Zhang; Zhenyu Xu []

Digital platform capabilities, boundary spanning, and service innovation in manufacturing firms: a moderated mediation model
—Dan Zhou; Zhimin Chen ; Qihong Wu; Weiqi Dai; Xuerong Peng []

Building industrial brand equity with organizational resources: a comparison between component and original equipment manufacturer suppliers
—Tun-Chih Kou []

Antecedents and consequences of salespeople’s resilience in B2B industry: how salespeople’s resilience drives their ambidexterity
—Qin Wang; Jiaman Song; Ho-Taek Yi []

Co-creation in B2B AI sales: buyers’ perspectives from a mixed-method study
—David Fehrenbach; Carolina Herrando []

Channel conflict and technological disintermediation: a bibliometric analysis of half a century
—Renuka Kamath; Janakiraman Moorthy; Naveen Donthu ; ShabbirHusain R.V. []

Fueling service innovation in B2B travel agency networks through knowledge capabilities: the moderating effects of IT integration and knowledge desorption
—Kuang-Yu Chang []

Resilience strategies to mitigate supply chain sustainability risks
—A.K.M. Shakil Mahmud; Md. Maruf Hossan Chowdhury; Shahadat Hossain; Shanta Banik; Md. Shajjad Hossain []

Green human resource management and B2B sustainability performance: the serial mediating role of green work engagement and green innovation
—Ali E. Akgün ; Halit Keskin; Emel Esen []

Leading with vision or vanity? Strategic leadership, digitalisation, team capabilities and the dark side of CEO narcissism in SME international growth
—Luu Tien Dung; Nguyen Thai Binh; Tran Hoang Minh []

Decoding coopetition: dynamics, strategic orientations and evolutionary shifts
—Aydin Beraha; Furkan Amil Gur []

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EDITORIAL

Robert S. Wyer, Jr. 1935–2026
—Sharon Shavitt, Alison Jing Xu, Dov Cohen, Norbert Schwarz, Galen Bodenhausen []

The politics of impact: How political ideology shapes perceptions of the environmental impact of individual actions
—Aylin Cakanlar, Katherine White, Remi Trudel []

The situational Samaritan: How group reputation threat shapes reparatory behavior
—Julia Von Schuckmann, Lucia S. G. Barros, Grant E. Donnelly, Marco Bertini []

From kurtas to crop tops: A theory of postliminal self‐transformation
—Tanuka Ghoshal, Russell W. Belk []

All for one or one for all? How power states affect consumer giving across charities
—Mina Kwon, Katina Kulow, Michael J. Barone, Joseph Neary []

The nonlinear effect of consumer embarrassment on avoidance: A meta‐analysis
—Alexander H. Ziegler, John Peloza, Leslie H. Vincent []

Stratified consumer activism: How socioeconomic status shapes boycott participation
—Yan Vieites, Daniel Fernandes, Debora V. Thompson []

Patience as a pathway to optimal consumer experience and behavior
—Kate Sweeny []

From decision patience to process patience: A decision–process integration of the choice to wait and the experience of waiting
—Selin A. Malkoc []

Impatience for negative experiences
—David J. Hardisty []

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Selling sustainability: how ESG marketing overlooks moral complexity
—Tuukka Ylä-Anttila []

A systematic review of financial self-efficacy: what we have learned and where we can go from here?
—Anmol Gulati, Sultan Singh, Shallu Dhiman, Kriti Kishor []

Navigating the rise of finfluencers: a multidimensional quality framework for strategic partnerships
—Henning Zülch, Marius Mölders, Christian Pieter Hoffmann []

“Beyond the checkout: what shapes the BNPL narrative for young consumers in India?”
—Gopinath G, Kirubakaran Jayaprakasam []

Exploring mobile financial services adoption among Bangladeshi Millennials: role of technology awareness, perceived value, gender, and education level
—Nahida Sultana, Rabeya Sultana, Most. Sadia Akter []

A UTAUT2 approach to understand intention to use mobile banking by non-users and intention to continue by users
—Concepción Varela-Neira, Ashraf Hilal []

Gender-related personality traits and robo-advisor usage intention: the moderating role of gender
—Hava Orkut, Daria Plotkina []

From reels to returns: the influence of female financial influencers on investment decisions
—Prasant Kumar Pandey, Pallavi Chaturvedi, Durgesh Agnihotri, Naval Bajpai, Vikas Tripathi []

AI-driven cybersecurity as an enabler of fintech innovation: evidence from Jordanian banks
—Khaled Saleh Al-Omoush []

Examining anxiety’s role in embracing digital payments: an empirical investigation
—L. Vimal Raj, S. Amilan []

Customer experience and emotional drivers of satisfaction and loyalty in U.S. banking: An application of the EXQ model
—Carlos Alberto Espinosa Fernandez, Iñigo Tejera Martin, Ainhoa Rodriguez Oromendia, Phil Klaus, Van-Ha Luong []

From threat to transaction: an integrative multi-theory lens of mobile payment adoption during health crisis
—Margaret L. Sheng, Abu Amar Fauzi []

Determinants of financial well-being: the roles of family financial socialization, financial literacy, financial inclusion, and propensity to plan
—Tang My Sang []

Going the extra mile for customer satisfaction and loyalty: the consequence of customer service process in the banking industry
—Solomon Agada Agada, Iriobe Grace, Iriobe C. Ofunre, Oluwakoya Adeniyi Olufemi []

The financial literacy gap: A Cross-National study on economic Development, digital finance and inclusion
—Ece Kozol []

Enablers and inhibitors of personalised gamification adoption in m-wallet applications: a behavioural reasoning theory perspective
—Anoop George, Sebastian Joy Panattil, Muhammed Sajid, Manu Melwin Joy []

Digital currency usage intention among existing fintech users: testing the modified UTAUT using hybrid SEM-ANN approach
—Sumita Jagdishprasad Shroff, Rajkumari Nitin Soni, Simran Rohira []

Trust-Mediated adoption of AI Robo-Advisors in inland china: an extended UTAUT perspective
—Yantong Guo, Hayyan Nassar Waked []

CBDC in a privacy sensitive world: extending UTAUT with digital financial literacy and anonymity insight
—Vikrant Singh, Mayank Yadav, Ashish Gupta []

Is adopting cashless transactions a rational or irrational decision? Evidence from informal sectors
—Anh Nguyen-Thi-Phuong, Anh Dao-Viet, Duy Vu, Thanh Ngo, Nguyen To-The []

Sustained impact of higher customer satisfaction on bank revenue
—Carin Segerlind, Kent Eriksson, Cecilia Hermansson []

The pathways from digital financial literacy to sustained engagement with mobile financial services: a technology continuance theory perspective
—Francis Kamewor Tetteh, Kwame Owusu Kwateng []

Consumers adoption of healthy lifestyle: Understanding the influence of upcycling drivers on LOHAS consumer behavior
—Kajul Bharti, Richa Agarwal []

Neural and structural pathways to financial well-being: dual-staged SEM–ANN analysis of financial risk tolerance and internal locus as mediators
—Dipanshu Nijanandi, Brajesh Kumar Tiwari []

Continuance intention of Islamic internet-only banks: lessons learned from Indonesian users
—Jauhar Faradis, Mukhamad Yazid Afandi []

Mobile payment adoption during the COVID-19 pandemic: a systematic literature review
—Aybegüm Güngördü Belbağ []

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Downward spiral: Police-threat associations and perceptions of aggression during arrests are mutually reinforcing
—Olivett, Vincenzo J.; Stults, Madeleine; March, David S. []

Investigating the conditional effects of action versus inaction decisions on regret
—Contractor, Sunil H. []

What we owe to ourselves: Investigating people’s sense of obligations to the self
—Soter, Laura K.; Gelman, Susan A.; Yang, Fan []

Clarifying the diploma divide: The growing importance of higher education for political identity
—Prinzing, Michael; Vazquez, Michael []

Political plausible deniability: Political difference can divert attributions of socially unacceptable bias
—Solomon, Brittany C.; Waldfogel, Hannah B.; Hall, Matthew E. K. []

Confront in public, validate in private: Effective male allyship responses to sexist remarks
—Huang, Hsuan-Che (Brad); Evans, Jonathan B. []

Stable profiles of contact and prejudice: Few people report co-occurring increases in intergroup contact and decreases in prejudice over time
—O’Donnell, Alexander W.; Friehs, Maria-Therese; Kotzur, Patrick F.; Nitschinsk, Lewis; Lizzio-Wilson, Morgana; Sibley, Chris G.; Barlow, Fiona Kate []

Individual differences in risk preference: Selection and socialization effects
—Liu, Yunrui; Richter, David; Mata, Rui []

Cultural differences in the Personality Triad: The interplay of personality traits, situation characteristics, and behavioral states around the world
—Kuper, Niclas; Gardiner, Gwendolyn; Baranski, Erica; Funder, David C.; Rauthmann, John F. []

Linking temperament and personality traits from late childhood to adulthood by examining continuity, stability, and change
—Ringwald, Whitney R.; Lawson, Katherine M.; Kaurin, Aleksandra; Robins, Richard W. []

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Special Issue: Setting up New Product Development for Environmentally Sustainable Innovation

EDITORIAL

Setting up New Product Development for Environmentally Sustainable Innovation
—Aron O′Cass, Sven Heidenreich []

If You Want Help, You’d Better Be Green! Investigating the Effects of Sustainability Perceptions on Customer Co‐Creation in New Product Development
—Slawka Jordanow [Google Scholar]

Steering the Sustainability Course of Innovation Portfolios: An Agile Control Perspective
—Leonie Müller, Tobias Röth, Patrick Spieth []

When Do Sustainability Tensions Harm or Benefit Innovation Portfolios? A Paradoxical Perspective
—Jadena Bechtel, Luca Sabini, Alexander Kock []

Participate in My Green: How and When Supplier Concentration Affects Firm Green Innovation
—Wengao Huang, Jiyuan Tao, Zelong Wei []

Realizing Latent Use Contexts: Innovation Ecosystem Strategies to Drive Growth and Sustainability
—Wei Zhang, Liyan Wang, Steven White, Yuxuan Xie, Lingxiao Qian []

When Net‐Zero Goals Meet Zero‐Sum Realities: New Insights on the CSR‐Firm Value Effect and the Role of New Product Development Versus Marketing
—Hauke A. Wetzel, Maik Hammerschmidt, Linda D. Hollebeek []

Success Factors for Environmentally Sustainable Product Innovation: A Meta‐Analysis
—Saadat Saeed, Rosa Maria Dangelico []

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Charting the course: embedding corporate digital responsibility into service organizations’ decision-making
—Adriana Tiron-Tudor; Delia Deliu []

From smart service systems to smart service relationships (SSRs): conceptualization, dynamics, and practices
—Sara Belghiti; Wafa Hammedi; Thomas Leclercq; Bieke Henkens []

Gameful affordance management for engagement and retention (GAMER) framework: organizational practices to manage consumer affordances in gamified services
—Keshav Gupta; Daniel Funk ; Thilo Kunkel []

Critical engagement as social-justice-informed public service management: transcending the resistance framework
—Shachar Timor-Shlevin []

Impact of task type and explanation of failure reasons on users’ willingness to forgive in generative artificial intelligence: cognitive neural mechanisms
—Rui Sun; Shukun Qin ; Dong Lv; Qiuhua Zhu; Jiajia Zuo … []

Understanding AI service failures: insights from attribution theory
—Wenqi Zhang; Laurie Wu; Stephanie Q. Liu []

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Misogynous messages in the media increase hostility to women: Evidence from a meta-analysis of 257 experimental and nonexperimental studies
—Nater, Christa; Felber, Lilly; Lüke, Ronja; Eagly, Alice H.; Greitemeyer, Tobias; Miller, David I.; Dorrough, Angela R. []

Effort-based decision making in psychopathology: A transdiagnostic multilevel meta-analysis and systematic review of behavioral patterns and mechanisms underlying amotivational psychopathology
—Pillny, Matthias; Renz, Katharina E.; Hay, Alina; Fulford, Daniel; Lincoln, Tania M.; Barch, Deanna M.; Gold, James M.; Kaiser, Stefan []

On the mechanisms of intervention effect fade-out: A meta-analytic review of interventions targeting at-risk students’ achievement
—Dietrichson, Jens; Bhatnagar, Roopali; Filges, Trine; Vembye, Mikkel Helding []

Interstimulus interval effects on habituation: A systematic review with theoretical implications
—Becerra, Sebastián A.; Pinto, Jorge A.; Jorquera, Orlando E.; Matamala, Pablo D.; Ramírez, Claudio C.; Vogel, Edgar H. []

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