J Service Man
Introduction
Journal of Service Management, 37(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Charting the course: embedding corporate digital responsibility into service organizations’ decision-making
—Adriana Tiron-Tudor; Delia Deliu []
From smart service systems to smart service relationships (SSRs): conceptualization, dynamics, and practices
—Sara Belghiti; Wafa Hammedi; Thomas Leclercq; Bieke Henkens []
Gameful affordance management for engagement and retention (GAMER) framework: organizational practices to manage consumer affordances in gamified services
—Keshav Gupta; Daniel Funk ; Thilo Kunkel []
Critical engagement as social-justice-informed public service management: transcending the resistance framework
—Shachar Timor-Shlevin []
Impact of task type and explanation of failure reasons on users’ willingness to forgive in generative artificial intelligence: cognitive neural mechanisms
—Rui Sun; Shukun Qin ; Dong Lv; Qiuhua Zhu; Jiajia Zuo … []
Understanding AI service failures: insights from attribution theory
—Wenqi Zhang; Laurie Wu; Stephanie Q. Liu []