J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 36(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Human-centric AI: transforming service ecosystems for inclusivity and excellence in resource-constrained contexts
—Bang-Ning Hwang; Pittinun Puntha; Siriprapha Jitanugoon []
Task i-deals and professional service performance: knowledge collecting as mediator and role breadth self-efficacy as moderator
—Yufang Huang; Yuqin Yin []
When digital transformation meets service innovation: unlocking the mechanisms and consequences of peer effects
—Bing Liu; Yiting Cai; Feiyang Zhao ; Yuhao Ling; Fangzhou Yu … []
Servitization and financial performance: examining the moderating roles of financial and operational slack
—Samidha Thakur; Sarat Kumar Jena []
Robot attractiveness and human emotional barriers: the effects of anthropomorphism in robot error situations
—Zhipeng Wang; Pingqing Liu []
How consumers perceive and react to AI-chatbots in service recovery: the serial mediating role of mind perception and psychological distance
—Khaloud Alsaid; Samiha Mjahed Hammami; Houssam Jedidi; Mohammed Hakimi; Mohammad Almotairi []