J Service Man
Introduction
Journal of Service Management, 37(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Employee–customer relationships: facilitator or barrier for the integration of service robots in frontline service environments
—Szu-Yu Chou []
The innovation–sustainability nexus: how communication channels shape perceptions and outcomes
—Anissa Fedji; Tor Wallin Andreassen; Lars Witell []
AI agents in service experience: towards autonomous and conscious agency
—Mohamed Shaikh; Ashen Joseph; Helen Zhao; Abdullah Al Assadi ; Jan Hendrik Bluemel … []
Addressing vulnerability in customer experience with AI-agents
—Gautam Jha ; Jesse Wright; Aishwarya Singhal; Yaofu Zhang; Jamie Burton … []
How generative AI companions alleviate situational vulnerability and enhance consumer well-being
—Ahmed Gamal Elkattan; Toni Ekroos; Stefan Biscevic; Ruusa Ligthart; Dahlia El-Manstrly []
Cultivating institutional imagination through service design: speculating on alternative logics in the Estonian mental health service ecosystem
—Eva Liisa Kubinyi; Josina Vink []
Navigating digital servitization in manufacturing SMEs through value propositions
—Bjørn Ronny Vien; BÃ¥rd Tronvoll; Rolf Findsrud []
Value co-creation: capturing the causal complexity of organizational capabilities
—Mikèle Landry; Olivier Furrer []