J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 35(4)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
The more, the worse? Exploring the negative influence of robot replicates on human-robot rapport in the tourism and hospitality sector
—Jingya Huang & Jiancai Liao []
The double-edged sword effect of human-robot collaboration on hospitality employees’ service innovation behavior
—Xiaoqian Yang & Wenwu Wu []
How humanoid chatbot interaction quality builds trust and loyalty in hospitality? A mixed-method approach
—Khalid Jamil, Aliya Anwar & Sohaib Mustafa []
Customer Responses to Service Robot Anthropomorphism: An Integrative Perspective Based on Social Cognition and Intergroup Threat Theories
—Junbang Lan, Yun Yang, Yuanyuan Gong & Ziyun Zhu []
AI-driven human-centered innovation in smart hotels: transforming guest experiences through technological collaboration
—Edward C. S. Ku []
Note
What drives the continuance intention of service robots in the hospitality industry? An integrated model of motivated consumer innovativeness and extended technology continuance theory
—Teng Yu, Ai Ping Teoh, Junyun Liao & Chengliang Wang []