J Service Res
Introduction
Journal of Service Research, 29(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Immersive Experience: Aligning Service Design and Psychological Engagement
—Bernd Schmitt and Shuyi Hao []
The Impacts of Supervisor Support on Employee Service Performance: A Change Perspective
—Xin Liu, Jih-Yu Mao, Dan Ni, Jing Quan and Xiaoming Zheng []
From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload
—Bulent Menguc, Seigyoung Auh, Aypar Uslu and Volkan Yeniaras []
Persistence of Contested Value Cocreation Practices
—Kim Feddema, Kaisa Koskela-Huotari and Paul Harrigan []
The Easier, The Better? How Payment Services Influence the Usage of Offerings
—Aoqi Li, Minxue Huang and Xingyu Chen []
The Impact of Cost Structure Appeals on Fairness Perceptions and Payments
—Brigitte Stangl, Margit Kastner and Martin Natter []
Reexamining Consumers’ Foreign Bias Toward Service Providers: How International Conflicts Shape Consumer Healthcare Decision-Making
—Hyeyoon Jung, Peter Magnusson, Colleen M. Harmeling and Valerie A. Taylor []
How Do Institutional Forces Promote Social Actions in Life-Threatening Events?
—Shaohan Cai, Xiaoyan Wang, Xinyue Zhou and Zhilin Yang []
Lending Legitimacy to Corporate Digital Responsibility: Trust in Firm Versus Government Regulation of Artificial Intelligence Services
—Vignesh Yoganathan, Victoria-Sophie Osburg and Narayan Janakiraman []