Service Bus
Introduction
Service Business, 20(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The service side of humility: exploring the dual effects of leader humility on employee cooperation in hospitality settings
—Somayeh Bahmannia, Darren KB. Darren, Kevin B. Lowe []
To serve or to leave: the role of commitment and motivation in volunteers’ turnover intentions
—Tom De Clerck, Annick Willem, Leen Haerens []
Will I try or will I resist artificial intelligence-based frontline service technologies? A review and research agenda
—Ihtesham Ud Din, Allard C. R. Van Riel []
The moderating role of service and international diversifications on the relationship between ESG practice and firm performance in service businesses
—Parichat Sinlapates, Supawat Meeprom, Akkhaporn Kokkhangplu []
Exploring passenger preferences for technology- and non-technology-based services in the airport journey
—Jinsoo Hwang, Sooyoung Choi, Xinwei Su, Keunjae Lee, Insin Kim []
From data to sustainable innovation: roadmapping for smart Product-Service Systems (PSS)
—Youngjung Geum, Jinsu Lee, Woojin Choi, Myoungkyun Woo []
Influence of platform characteristics on health information processing and utilization: a comparison of social and generative AI platforms
—EuiBeom Jeong, DonHee Lee []
Service enhancement or cost reduction? Motive attribution explains how empathy affects continued usage after robot service failures
—Chunhao Ma, Dewen Liu, Xutao Cai, Dong Yang []
My dog’s vacation: service dimensions in dog hotels and their impact on customer satisfaction
—Jesús MartÃnez-Navarro, Ricardo Sellers-Rubio, Asta KyguolienÄ— []
Understanding attraction-related electronic word-of-mouth from the spoiler perspective
—Wee-Kheng Tan []
How much is enough? An investigation of monetary compensation for service failures
—Zsófia Kenesei, Krisztina Kolos []