J Services Mar
Introduction
Journal of Services Marketing, 40(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Editorial: Bridging divides: rethinking service in an era of polarization and fragmentation
—Kristina Heinonen []
Reimagining third places: the role of GenAI robots in shaping interaction and trust in a polarized society
—Stefanie Paluch; Jochen Wirtz; Valentina Pitardi; Werner H. Kunz []
Digital unity or tribal echo chambers? Paradoxes in online residential communities
—Nicola Cobelli; Ilma Nur Chowdhury; Angela Caridà ; Muhammad Junaid Shahid Hasni []
Generation-bridging experiences in third places: a call to action for transformative service scholars
—Vania Vigolo ; Janet Davey; Maria Colurcio; Heiko F. Holz []
Beyond generations: an extended lifespan approach to service segmentation
—Hannah Snyder; Nina Veflen; Allard C.R. van Riel; Per Kristensson ; Mithila Mehta []
Designing transformative service initiatives (TSIs) in polarised contexts: a framework for effective practice
—Rebekah Russell-Bennett ; Isadora Gasparin; Marek Gnusowski; Jessica Vredenburg; Junaid Ahmed … []
From servicescape to transformative sexscape: embracing sexual well-being in service research
—Nanouk Verhulst; Anu Helkkula; Eric Arnould ; Caro Ceyssens []
The caring turn in service research
—Cristina Mele []