J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 36(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The effects of managerial job engagement and behavioral integrity on employee commitment to service quality
—Ji (Miracle) Qi; Graham H. Lowman; Ash Zaad; Tom Bellairs []
How do you handle double-deviation complaints on social media? The role of double service recovery strategies
—Priyanka Suresh; Vaibhav Chawla; Amalesh Sharma []
Family incivility and employee well-being: examining the roles of emotional intelligence and family supportive supervisory behaviors
—Vijay Kuriakose; Sreejesh S []
Adapt, absorb, or resist? A process model and nested typology of service employee responses to organizational AI adoption
—Harish Yadav; Rajib Lochan Dhar []
Installing resources into low occupational status frontline public employees: how and when inclusive climate fosters proactive service performance
—Jianglin Ke ; Qiongwei Wang; Haowen Zheng; Xuan Zhou []
Investigating the influence of resource-capability bundles on firm performance in manufacturing servitization
—Fenghua Cao; Yue Zhu; Wenyan Song []
Mapping the co-evolution of customer experience and customer journey research: a bibliometric review and future research agenda
—Mohsin Abdur Rehman; Arne De Keyser; Eeva-Liisa Oikarinen ; Mari Juntunen []