Service Ind J
Introduction
Service Industries Journal, 46(3/4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
To whom does service robot anthropomorphism appeal? The roles of customer social context, power, and perceived social connectedness
—Bin Wang, Yao Han, Fengyuan Xie, Jay Kandampully & Qiongyu Duan []
More polite, more immoral: how does politeness in service robots influence consumer moral choices?
—Xuebing Dong, Galina Zvereva, Xin Wen & Nannan Xi []
Sustained use of generative AI for shopping: a PLS-ANN analysis
—Behzad Foroughi, Morteza Ghobakhloo, Jun Wen & Masood Fathi []
Similarity-attraction theory perspective on service employees and service robots’ interactions
—Huijun Yang, Hanqun Song, Yao-Chin Wang & Emily Ma []
Balancing trust and distrust in generative AI chatbot adoption: a case study from China
—Khuram Shahzad, Ali Nawaz Khan, Bilal Ahmad, Khizar Hayat & Shan Chang []
Understanding work platformization and algorithmic control from labor process theory
—Hairong Zhao, Bocong Yuan, Huier Xie & Yujiu Liao []