J Service Theory Practice
Introduction
Journal of Service Theory and Practice, 36(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
SERVICE MARKETING FOR GOOD
Editorial: Service marketing for good
Sven Tuzovic; Jörg Finsterwalder; Marjan Aslan
Boosting customers’ hedonic well-being through fair services: the role of participation and price saving
—Karin Teichmann; Ursula Scholl-Grissemann; Nicola E. Stokburger-Sauer []
Transformative service in healthcare: understanding secondary vulnerability and coping mechanisms in end-of-life care
—Joan Carlini; Aimee Riedel; Kim Lehman ; Kristen Ranse []
The transformative potential of refugee-with-refugee value co-creation during resettlement
—Ilayaraja Subramanian ; Jörg Finsterwalder; C. Michael Hall []
Looking forward to it! Exploring the role of temporal landmarks and anticipation for well-being in constrained extended service encounters
—Alexandra Zimbatu; Amanda Beatson; Evonne Miller; Gaby Odekerken-Schröder; Katya Sion … []
How negatively valenced actor engagement with transformative service exchanges affects well-being outcomes
—Mariah Nakintu; Jodie Conduit ; Nichola Robertson; Ahmed Shahriar Ferdous []
REGULAR PAPERS
— []
Cutting corner at work? Understanding why and when illegitimate tasks fuel service employees’ expediency
Yi Su ; Tianyi Long; Zhou Jiang; Lijing Zhao
Robot service failure: interaction effect of robot language style and customers’ sense of humor on service failure recovery
—Yunxia Shi; Bu Zhang; Rumeng Zhang; Lingling Yu []