Service Ind J
Introduction
Service Industries Journal, 46(1/2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The impact of AI service robots’ cognitive anthropomorphism on consumers’ subjective well-being – a moderated mediation model
—Gang Li, Yuxi Wang, Hanyu Zhu & Mengjiao Zhu []
Service innovation through generative AI art platforms: the MIND affordances
—Crystal T. Lee & Yung-Cheng Shen []
Ethical frontiers of artificial intelligence in services: a comprehensive review
—Tareq Rasul, Wagner Junior Ladeira, Syed Hasan Jafar, Fernando de Oliveira Santini, John Lewis Rice & others []
Customer experience and chatbots disruption: current landscape and research needs
—Cristina Farjas, Carolina Herrando & Iguácel Melero-Polo []
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proactivity and customer emotional intelligence
—Muhammad Zubair Tariq, Rui Wang & Jing Song []
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior
—Taeshik Gong []