J Service Res
Introduction
Journal of Service Research, 29(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
A Framework of Foreseen and Unforeseen Harms in Transformative Service Systems
—Michael J. Polonsky, Virginia Weber, Lucie Ozanne and Nichola Robertson []
Open Science: A Review of Its Effectiveness and Implications for Service Research
—Yves Van Vaerenbergh, Simon Hazée and Thijs J. Zwienenberg []
An Inconvenient Truth: Understanding Service Inconvenience in Digital Platforms
—Natalia Amat-Lefort and Stuart J. Barnes []
A Framework of Services-as-Practices
—Per SkÃ¥lén []
AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters
—Marzia Mortati and Giovanna Viana Mundstock Freitas []
Why Platforms Become Scapegoats: Extending Attribution Theory in Multi-Actor Service Contexts
—Xiaorong Fu, Lifei Bai and Flora F. Gu []
Brexit and the Services Trade—A Longitudinal Analysis
—Jun Du and Oleksandr Shepotylo []
Steady Hand at the Wheel: How Perceived Movement Influences Consumer Responses to Brand Failures
—Laura Boman, Lam An, Ganga S. Urumutta Hewage and Jonathan Hasford []
‘We Really Thrive on Interactions’ – How Consumers Experience and React to Sudden Constraints of Sociality in Everyday Neighborhood Places
—Thomas Leicht and Catherine Demangeot []