Service Bus
Introduction
Service Business, 19(4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Chains in context: environmental munificence and turbulence as moderators of the impact of franchising on restaurant chain performance
—Jaeyoung Kang, Bret Sanner []
Exploring the relationships among online-to-offline (O2O) customers’ perceived justice, post-recovery satisfaction, and repurchase intention
—Ji-Yong Jeon, Suk-Ki Hong, Hong-Hee Lee, So Ra Park []
Beyond complementarity: interactive and bounded effects of dynamic service innovation capabilities on firm performance
—Jun Zhan, Shun Zhang, Silvana Trimi, Duong Thuy Pham []
Interplay between brand hate and brand apology in ridesharing
—Saubhagya Bhalla, Praneet Rangi Randhawa, Hugo Guyader []
Unleashing frontline employee creativity through emotional intelligence: a self-determination theory lens
—Makoto Fujii []