J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 35(7)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The push-pull-mooring model of consumer service switching: a meta-analytical review to guide future research
—Tobias Marx [] []
Frontline employees in an AI-integrated workplace: current perspectives and future research landscapes
—Anne Rachelle Castaneda ; Jiraporn Surachartkumtonkun; Haroon Iqbal Maseeh; Park Thaichon; Wei Shao [] []
Workplace bullying and the enacted incivility of those targeted: the roles of anger, shame and fear
—Asanka Gunasekara; Zaid Oqla Alqhaiwi; Tuan Trong Luu ; Nikola Djurkovic [] []