J Service Man
Introduction
Journal of Service Management, 36(5)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Actor engagement behaviors as forms of institutional work: insights from a food waste setting
—Tugce Ozgen Genc; Juliette Wilson; Matthew Alexander; Jodie Conduit [] []
How task objectivity shapes customer responses to robot service failure
—Huiling Huang; Faye Feier Chen; Stephanie Q. Liu ; Yuqing Xing [] []
Something old and something new: a replication and extension of the disconfirmation model of consumers’ response to service failure and recovery in the contemporary servicescape
—Sören Köcher ; Sarah Köcher; Ravi Chatterjee; Yupal Shukla [] [Google Scholar]