Service Ind J
Introduction
Service Industries Journal, 45(15/16)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Necessary Configuration Analysis (NConfA): a new multivariate approach
—S. Mostafa Rasoolimanesh & Hesam Olya []
Avatars at the forefront: how collaboration types influence purchase intention
—Shengliang Zhang, Maierdan Mahemuti, Jing Tang, Xiaohua Han & Xiaodong Li []
Customer trust and willingness to use shopping assistant humanoid chatbot
—Youhua Wang, Muhammad Mohsin & Khalid Jamil []
A moderated-mediated model of work alienation and mindfulness at work
—Georgiana Karadas, Souad Hassanie, Özlem Altun, Farzad Safaeimanesh & Nafiya Guden []
Bridging the missing link between customer incivility and service outcomes
—Makoto Fujii []
Job crafting towards strengths and interests: how overqualification enhances creativity?
—Yana Du, Jinlian Luo & Yaqi Su []