J Retail Con Services
Introduction
Journal of Retailing and Consumer Services, 89(A)
INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs
Who Gets Heard? Analyzing online restaurant reviews to understand the representation of vulnerable consumers
—Yiru Wang, Christina A. Kuchmaner, Xun Xu, Ran Xu []
Should the doctor smile at me? The impact and mechanism of the service avatar’s smile display and realism on the customer’s self-disclosure in healthcare consultation services
—Guimei Hu, Tao Xie, Haizhong Wang, Wumei Liu [Google Scholar]
The upside of mind wandering in influencing purchasing intention: A conditional process analysis of the moderating role of temporal distance and mediating effects of memory
—Lin Qiao, Xiangyou Shen []
The scarcer, the more eager to buy? How does the scarcity of blind box products affect impulse purchase intention
—Xiaoli Tang, Yi Zhang []
Insignificance drives bonding: How awe toward nature influences consumers’ preference for warm brands
—Tingyi Wang, Rong Chen [Google Scholar]
To serve the country or avoid risk? The effects of strategic versus responsive CSR on consumer trust under high tariff salience
—Luote Dai, Kangli Xiang, Shengyu Gu, Xiaomin Zhou []
Self-image matters: Examining individual differences in resistance to loss framing messages
—Jun He, Cinzia Calluso, Carmela Donato, Regis Thouvarecq, Pierpaolo Iodice []
Is sadness always bad? The effects of streamers multimodal expressions on viewer engagement in live streaming
—Lijuan Luo, Meiling Xu, Fei Wan []
Guidance strategies for green consumption from an information ecology perspective: Dynamic modeling and scenario simulation in social networks
—Han Huang, Qianwen Li, Ruyin Long []
Does sustainability knowledge deepen emotional bonds? A study of creative branding in social commerce
—Nam Tien Duong []
Say-one-thing-and-mean-another consumers? A multi-method study of functional demand mismatch in e-commerce AI assistants
—Shuai Chen, Yang Zhao []
Concern for others’ perceptions of fairness reduces variety-seeking behavior when choosing for multiple others
—Lei Zhao, Yuhang Wang, Yuqi Peng, Yujie Wang, Fengpei Hu [Google Scholar]
The bright side of fictional information: Positive impacts of AI hallucination on tourists cultural contact
—Yuchen Wang, Rui Guo []
Weather, temperature, and variety-seeking: When arousal turns environment into choice
—Jiarui Sui, Jianhao Hu, Xuan Zhang, Wanyue Li []
The power of contextual attire: Effects of style and color brightness on customer mood and food consumption
—Sijun Wang, Junwu Dong, Yili Guo []
The seduction and the strain: How rich channel environments enliven and overwhelm consumers
—Wenqi Wang, Haiyan Hua, Hong Wang, Luanyi Zeng []
Who and how to pair with a virtual influencer? The impact of co-endorser type, perceived distance, and gender congruence on consumer responses in virtual influencer collaborations
—Fanjue Liu []
Online purchasing and household food waste: unpacking the role of value assessment discrepancies from purchase to usage
—Qingsong Tian, Wenbing Gao, Yan Lin, Yan Yu, Chongguang Li []
Religious sensitivity in controversial advertising: A comparative study of consumer behavior in Pakistan and Hungary
—Qurat Ul Ain, Shahid Rasool, Muhammad Zeshan, Damien Chaney []
Reducing frontline employee directed verbal abuse: A multi-study approach
—Gary Mortimer, Mar穩a Lucila Osorio Andrade, Shasha Wang []
Decoding customer experiences on meal delivery apps: A cross-platform text-mining analysis of online reviews through the lens of service psychology theories
—Adnan Muhammad Shah, Pir Noman Ahmad, Amir Zaib Abbasi, Muhammad Omar Parvez, Spring H. Han, G羹l Erkol Bayram, KangYoon Lee []
Anthropomorphism of virtual influencers: A congruence perspective
—Yijia Cao, Yongheng (Angus) Yao, Fang Wang []
The ethics of automation: How the degree of robot adoption shapes unethical consumer behavior
—Changdian Deng, Yaping Chang, Yujia Xia []
When and how AI personalization drives sustainable purchases: The roles of relevance, privacy, and transparency in eco-friendly advertising
—Usman Ahmad Qadri, Alsadig Mohamed Ahmed Moustafa, Muhammad Waqas []
When the city Stalls, so does kindness: Exploring the influence of urban traffic environments on prosocial behavior
—Huan Zou, Yongge Niu, Xiaona Ma []
Making art accessible: How prompted AI use for simplifying art descriptions enhances museum visit satisfaction
—Meg Michelsen, Pubali Mukherjee []
Monetary return policies in fashion e-retail: Exploring the role of retailer brand attachment on consumer responses
—Anna-Marie Kl羹tz, Carmen-Maria Albrecht []
More pressure or more support? The Manager’s dueling roles in the relationship between salesperson time pressure and sales performance
—Valter Afonso Vieira, Hercilio Costa Filho, Colin B. Gabler, Raj Agnihotri [Google Scholar]
Beyond algorithms: How socio-technical antecedents drive social-exchange outcomes in AI travel planning personalization
—Gus Guanrong Liu, Linxiang Lv, Lucia Lu Meng, Jinyan Tao []
Catalyzing re-innovation: How digital transformation drives recovery from technological failure in manufacturing
—Yang Zhang, Xuan Yang, Xuanxuan Xu, Jun Wan []
Impact of impulse buying on product return in online shopping
—Mingfang Li, Askar H. Choudhury, Jiangang Du []
Performance analysis of supermarkets: a combined approach using DEA and linear regression
—Odair Telles de Proen癟a, Thiago Coelho Soares, Gisele Mazon, Sandro Soares []
Introducing the adaptive Dual Response Kano method conceptualization and empirical application
—Benedikt M. Brand, Alexandra Rese []
Is more always better? The effect of audience size on sales performance in live streaming commerce: A multimethod study
—Lifeng He, Xinmiao Li, Yuzhuo Li, Yu Liu, Ning Zhang, Xiaohang Zhou []
Special Issue
Beyond status: The LEX model and the future logic of luxury retail
—Phil Klaus []