J Services Mar
Introduction
Journal of Services Marketing, 39(7)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Editorial: Designing for complexity and regeneration: new perspectives in service design
—Kristina Heinonen []
Viewpoint: service design’s promise in times of crisis
—Phuong Quang Dao ; Maria Holmlund; Johanna Gummerus []
Reimagining service design through relational perspectives
—Josina Vink; Audun Formo Hay; Zhipeng Duan []
Viewpoint: advancing service design with practitioners’ insights
—Martina ÄŒaić; Núria Solsona Caba; Tuuli Mattelmäki []
Reframing human centricity for service innovation: bridging Service design and Customer-dominant logic
—Kristina Heinonen []
Editorial: The end of an era: the decline of retail tourism in American cities
—Mark S. Rosenbaum []
The dark side of customer interactions: exploring the predictive power of Dark Triad traits on Jay Customer behavior in service industries
—Scott Widmier ; Prachi Gala; Nikolaos Iason Koufodontis; Michael Serkedakis []
From static to smart: AI-generated dynamic scales for contextual marketing measurement
—Volker Kuppelwieser; Mark S. Rosenbaum []
Consumer response to failure by service robots: the role of anticipatory guilt
—Lifang Shu; Yueyan Wu; Kui Wang; Sirui Li []
Here today, gone tomorrow: services and their potential for permanent perishability
—Courtney Nations Azzari []
The overlooked and hidden consequences of inequitable reviews in home-sharing services
—L. Jean Harrison-Walker; James A. Mead []
Impacts of humour use and humour-endorsing climate on job stress and satisfaction among frontline healthcare service employees
—Christine Mathies; Jenny (Jiyeon) Lee; Paul Patterson; Tung Moi Chiew []
Can service technologies make you feel justice like human agents?
—Ahmin Kwon; Lana Chung; Young Namkung []