Service Bus
Introduction
Service Business, 19(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Research priorities through the lens of remote work in hospitality, leisure, sports, and tourism
—Che-Jen Su, Xin Wang, Cheng-Fang Hu, Kunihiko Moriya, Nicolas Lorgnier, Yi-Fang Lan, Jun Liu []
Consumer recognition of service and product attributes in smartphone rivalries
—Zhongyi Piao, Seayoung Park, Jin Sung Rha, Jiho Yoon []
AI–human collaboration in services: an integrative framework to uncover the key success factors
—EuiBeom Jeong, DonHee Lee []
Exaggerated statements in online consumer reviews: causes and implications
—Mark Anthony Camilleri, Shakti Bodh Bhatnagar, Debarun Chakraborty []
Influence of the characteristics of dual-role platforms and streamers on consumer trust and purchase intention in live streaming commerce
—Nattharuja Korsakul, Ja-Shen Chen, Hung-Tai Tsou []
A store-level analysis of frontline employees as enhancers of store loyalty
—Theuns Kotzé, Pierre Mostert []