SERVSIG Best Article Award
Introduction
The ÂÜÀòÉç¹ÙÍø 's SERVSIG has awarded Pitardi, Wirtz, Paluch Kunz (2024)
INTEREST CATEGORY: SERVICE
POSTING TYPE: Awards
Posted by: Werner Kunz
2024 SERVSIG Best Service Article Award Winners
This year’s  Winners and finalists were announced and congratulated at the Frontiers in Service conference in Montreal.
This award is presented annually to the author(s) of the best article in the service literature published during the previous calendar year (2024). This year, the award goes to:
Pitardi, V., Wirtz, J., Paluch, S., & Kunz, W. H. (2024). Metaperception benefits of service robots in uncomfortable service encounters. Tourism Management, 105(March), 104939.
Congratulations are in order as well to the two teams of finalists:
- Steins, M., Becker, M., Odekerken-Schröder, G., Mathmann, F., Mahr, D., & Russell-Bennett, R. (2024). Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots. Journal of Business Research, 180, 114729.
- McGraw, J., Russell-Bennett, R., & White, K. M. (2024). Men’s transformative health service use: rethinking customer experience of vulnerability. Journal of Services Marketing, 38(6), 657-676.
SERVSIG thanks the award committee members for their commitment and their work — Committee: Deirdre O’Loughlin (chair), Maik Hammerschmidt, Sergio Biggemann, Chelsea Phillips