Service Ind J
Introduction
Service Industries Journal, 45(13/14)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The social assumption in service redefined by AI-mediated zero-social-touch services
—David Diwei Lv, Weiming Qiu & Erin Cho [] []
The impact of ChatGPT’s competencies on users’ intention to use
—Peiyu Zhou, Changyong Liang, Yuguang Xie, Junhui Yan, Shuping Zhao & Li Jiang [] []
How do you treat your ‘big fish’? The joint effect of perceived subordinates’ overqualification and managers’ personalities on knowledge hiding
—Jiajing Hu, Yinghui Zhu, Emily (Jintao) Ma & Chen Chen [] []
Online opinion leadership styles and purchase intention in livestreaming e-commerce
—Jun Ma, Jianyu Chen, Guanxu Zhang & Siyu Chen [] []
How does paternalistic leadership evoke abusive supervision? The mediating role of territorial behaviour
—Lei Ju, Enshuo Liang, Xiuli Jing, Fevzi Okumus & Mehmet Ali Koseoglu [] []
Innovation-based coopetition taxonomy for knowledge intensive business services
—Joana Costa, Adriana Fumi Chim-Miki & Rui Augusto da Costa [] []