J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 34(7)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
The double-edged sword of user reviews: how customer feedback can build and break hotel brands
—Omid Oshriyeh & Roman Egger [] []
Customer perception of price fairness in human-robot interaction: examining the role of anthropomorphism and social presence
—Dahye Kim, Miju Choi & Youngjoon Choi [] []
Strategizing human-robot role matrix: balancing automation and human touch
—Dan Jin, Yu Fang & Yongguang Zou [] []
Cultivating consumer extra-role behaviors via green psychological benefits: the roles of gratitude and perceived consumer effectiveness
—Dung Minh Nguyen & Albert Jing-Fuh Yang [] []
When automation backfires: exploring the impact of consumer resistance to AI application in hybrid service agents
—Yupeng Mou, Juan Wang, Zhihua Ding, Jing Huang & Zihan Wang [] []