Man Service Ops
Introduction
Manufacturing & Service Operations Management, 27(5)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
OM Forum–Working with Practitioners in Operations Management
—Haijian Si, Meng Li, and Christoph H. Loch []
The Role of Family Engagement in Influencing Patient Satisfaction and Readmission
—Joonhyuk Bok, Christopher McDermott, and Luv Sharma []
Test Allocation and Pool Composition in Heterogenous Populations Under Strict Capacity Constraints
—Alex Mills and Serhan Ziya []
Waiting Online vs. In Person: An Empirical Study on Outpatient Clinic Visit Incompletion
—Jimmy Qin, Carri W. Chan, Jing Dong, Shunichi Homma, and Siqin Ye []
Dynamic Care Unit Placements Under Unknown Demand with Learning
—Arlen Dean, Mohammad Zhalechian, and Mark P. Van Oyen []
Does Transparency Hinder Technological Novelty? Evidence from Large Pharmaceutical Firms
—Hanu Tyagi, Manuel Hermosilla, and Rachna Shah []
Waiting Time Prediction with Invisible Customers
—Yoav Kerner, Ricky Roet-Green, Arik Senderovich, Yaron Shaposhnik, and Yuting Yuan []
Self-Control in the Face of Multiple Projects
—Qing Li and Peiwen Yu []
The Value of Online Interactions for Store Execution
—Felipe Caro, Victor MartÃnez-de-Albéniz, and Borja Apaolaza []
Optimal Policy for Inventory Management with Periodic and Controlled Resets
—Yoon Lee, Yonatan Mintz, Anil Aswani, Zuo-Jun Max Shen, and Cong Yang []
Mental Accounting in Allocating Capacity
—Meng Li and Yan Liu []
Balancing Supply with Demand on Ride-Hailing Platforms in Markets with Price Regulations: An Operational Approach
—Qin Zhou, Jingqi Wang, Yifan Jiao, and Jinzhao Du []
Managing Quality on Two-Sided Platforms in the Presence of Provider Competition
—Xiaokai Wu, Li Jiang, and Xuan Zhao []
Market Formation, Pricing, and Value Generation in Ride-Hailing Services
—Liu Ming, Tunay Tunca, Yi Xu, and Weiming Zhu []
The Impact of Automation on Workers When Workers Are Strategic: The Case of Ride-Hailing
—Saif Benjaafar, Zicheng Wang, and Xiaotang Yang []
Designing Emission Permits Regulation for Multiple Compliance Periods
—Xingyu Fu, Ying-Ju Chen, Guillermo Gallego, Pin Gao, and Mengqian Lu []
Cheap Thrills! An Empirical Analysis of the Impact of Supercenters on Consumer Waste
—Suvrat Dhanorkar, Sungho Park, and Lina Wang []
Coastal Groundwater Management: Seawater Intrusion Prevention, Artificial Recharge, and Climate Adaptation
—Chengfan Hou, Lu Wang, Tianhu Deng, and Wei Qi []
Multiproduct Dynamic Pricing with Reference Effects Under Logit Demand
—Mengzi Amy Guo, Hansheng Jiang, and Zuo-Jun Max Shen []
Advance Selling and Upgrading in Priority Queues
—Yaolei Wang, Ping Cao, Jingui Xie, and Dongyuan Zhan []