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Man Service Ops

Introduction

Manufacturing & Service Operations Management, 27(5)

INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs


OM Forum–Working with Practitioners in Operations Management
Haijian Si, Meng Li, and Christoph H. Loch []

The Role of Family Engagement in Influencing Patient Satisfaction and Readmission
Joonhyuk Bok, Christopher McDermott, and Luv Sharma []

Test Allocation and Pool Composition in Heterogenous Populations Under Strict Capacity Constraints
Alex Mills and Serhan Ziya []

Waiting Online vs. In Person: An Empirical Study on Outpatient Clinic Visit Incompletion
Jimmy Qin, Carri W. Chan, Jing Dong, Shunichi Homma, and Siqin Ye []

Dynamic Care Unit Placements Under Unknown Demand with Learning
Arlen Dean, Mohammad Zhalechian, and Mark P. Van Oyen []

Does Transparency Hinder Technological Novelty? Evidence from Large Pharmaceutical Firms
Hanu Tyagi, Manuel Hermosilla, and Rachna Shah []

Waiting Time Prediction with Invisible Customers
Yoav Kerner, Ricky Roet-Green, Arik Senderovich, Yaron Shaposhnik, and Yuting Yuan []

Self-Control in the Face of Multiple Projects
Qing Li and Peiwen Yu []

The Value of Online Interactions for Store Execution
Felipe Caro, Victor Martínez-de-Albéniz, and Borja Apaolaza []

Optimal Policy for Inventory Management with Periodic and Controlled Resets
Yoon Lee, Yonatan Mintz, Anil Aswani, Zuo-Jun Max Shen, and Cong Yang []

Mental Accounting in Allocating Capacity
Meng Li and Yan Liu []

Balancing Supply with Demand on Ride-Hailing Platforms in Markets with Price Regulations: An Operational Approach
Qin Zhou, Jingqi Wang, Yifan Jiao, and Jinzhao Du []

Managing Quality on Two-Sided Platforms in the Presence of Provider Competition
Xiaokai Wu, Li Jiang, and Xuan Zhao []

Market Formation, Pricing, and Value Generation in Ride-Hailing Services
Liu Ming, Tunay Tunca, Yi Xu, and Weiming Zhu []

The Impact of Automation on Workers When Workers Are Strategic: The Case of Ride-Hailing
Saif Benjaafar, Zicheng Wang, and Xiaotang Yang []

Designing Emission Permits Regulation for Multiple Compliance Periods
Xingyu Fu, Ying-Ju Chen, Guillermo Gallego, Pin Gao, and Mengqian Lu []

Cheap Thrills! An Empirical Analysis of the Impact of Supercenters on Consumer Waste
Suvrat Dhanorkar, Sungho Park, and Lina Wang []

Coastal Groundwater Management: Seawater Intrusion Prevention, Artificial Recharge, and Climate Adaptation
Chengfan Hou, Lu Wang, Tianhu Deng, and Wei Qi []

Multiproduct Dynamic Pricing with Reference Effects Under Logit Demand
Mengzi Amy Guo, Hansheng Jiang, and Zuo-Jun Max Shen []

Advance Selling and Upgrading in Priority Queues
Yaolei Wang, Ping Cao, Jingui Xie, and Dongyuan Zhan []