Service Ind J
Introduction
Service Industries Journal, 45(9/10)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook
—Anita Manfreda, Danni Wang, Yun Zhang & Emily Ma [] []
The role of customer’s engagement in service recovery
—Maha Saied Abdo, Mohamed H. Elsharnouby & Amira Fouad Ahmed Mahran [] []
Big data analytic capabilities, intrapreneurship, and service innovation behaviors: a moderated mediation model
—Emre YaÅŸar, Mahmut Demir & Cihan Cobanoglu [] []
How and when workplace suspicion triggers knowledge hiding: the cross-level moderation effects of performance climate and mastery climate
—Mengying Wu, Wei Li, Xiaoling Wang, Yunbo Lu & Christophe Estay [] []
Brand transgression in corporate social responsibility era: empirical evidence from hospitality industry
—Anzar Ahmed, Ali Raza, Qurat-ul-ain Talpur, Muhammad Ishtiaq Ishaq & Tehmeena Shafqat [] []
Empowering employee creativity in service organizations: unlocking the role of ownership, employee vitality and supportive leadership
—Edem Maxwell Azila-Gbettor, Francis Fonyee Nutsugah, Jewel Dela Novixoxo, Stanley Nelvis Glate & Christopher Mensah [] []