J Services Mar
Introduction
Journal of Services Marketing, 39(6)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: The whole is better than the sum of the parts: a service ecosystems approach to service interaction vulnerability
Guest editors: Amanda Beatson, Aimee Riedel, Stacey Menzel Baker
Beyond the individual: rethinking vulnerability across ecosystems
—Aimee Riedel, Amanda Beatson, Stacey Menzel Baker []
Advocating for consumers experiencing vulnerability: a typology and research agenda
—Byron W. Keating, Thilini Alahakoon, Gary Mortimer, Frank Mathmann []
How consumers self-manage service interaction vulnerability to autonomously improve satisfaction modes
—Courtney Geritz, Maria M. Raciti []
Service employees’ perceptions of organizational vulnerability from macro-level risks and how innovativeness mitigates their impact
—Rory Mulcahy, Jacqueline Burgess, Joy Parkinson, Lisa Schuster, Anthony Grace []
Co-creating inclusive public services with customers experiencing vulnerability
—Nicholas Grech, Dominique A. Greer, Rebekah Russell-Bennett []
Navigating mutual vulnerability in complex services: co-designing narrative image transformative service initiatives (TSIs)
—Joan Carlini []
Exploring the principle and competencies for phygital service inclusion
—Harriman Samuel Saragih []
Community care as a strength-based strategy to mitigate vulnerabilities: an empirical study in Latin America and the Caribbean
—Oscar Naranjo Del Giudice, MarÃa Nohemà González MartÃnez, Sertan Kabadayi []
Reducing front-line service providers’ economic vulnerability: online customer acquisition in the sex trade
—Kashef Majid, Cristel Russell []