Service Bus
Introduction
Service Business, 19(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Exploring consumers’ stick-or-switch behaviors in omnichannel retailing service: self-determination theory perspectives
—Yi-Mu Chen, Tseng-Lung Huang []
Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times
—Anna D. Winkler, Nina Pihan, Dieter Zapf, Marcel Kern []
Leveraging AI in arts: a case study of music creating venture EnterArts
—Suk-Ki Hong, Hong-Hee Lee []
Recipes for consumer loyalty intentions toward AI speakers: A complexity theory approach
—Sooyun Kim, Minjeong Ko, Luri Lee []