J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 34(5)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Critical determinants of intentions to revisit smart hotels: an examination of smart service interactional experience, emotions, and technophilia |
—Muhammad Ashfaq, Irfan Ul Haq, Hiep Cong Pham, Ihsan Ullah Jan & Khuram Shahzad [] []
Live streaming characteristics, motivational factors, trust and impulsive hotel booking intention: mediating role of customer engagement and moderating role of time pressure
—Syed Shah Alam, Mst. Nilufar Ahsan, Husam Ahmad Kokash & Saif Ahmed [] []
Cute or competent? Contextual dynamics of consumer acceptance toward service robots
—Juanjuan Yan, Biao Luo & Kai Zhang [] []
Empowered to excel: How and when customer empowering behaviors ignite employee customer-oriented citizenship behaviors
—Jing Quan, Yao Yang, Zhengyang Wu & Yongjian Li [] []
Effects of emotional labor on emotional memory: the moderating role of emotional tolerance levels
—Wei Xiong, Ting Wang, Bendegul Okumus, Meijiao Huang & Xiaomei Cai [] []
Effects of paradoxical leadership on generation Y employees’ voice behavior: Exploring the chain mediating role of employees’ psychological safety and job crafting
—Yanping Yu, Haemi Kim, Qing Lu & Hailin Qu [] []