J Service Man
Introduction
Journal of Service Management, 36(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Frontline employee competencies for technologically complex service environments: a conceptual model of mindfulness orientation
—Junyi (Amy) Xie, Olamide Olajuwon-Ige, Chatura Ranaweera, Seonjeong (Ally) Lee, Vishakha Kumari []
Gamified promotions in shopping apps: can effort justification and regret explain their positive effects?
—Kathrin Sinemus, Stephan Zielke, Thomas Dobbelstein []
A holistic framework for sustainable service technology: insights from Eastern philosophies
—Zhe (Kitty) Li, Suhyun Janis Jeon, Alei Fan, Christine H. Mooney, Laurie Wu, Yupal Shukla []
Service recovery by AI or human agents: Do failure and strategy context matter?
—Andreas Fürst, Leonie Trißler, Robin Friedrich, Jochen Wirtz []
The event study methodology: a pathway to financial insights about service management
—Inês Ferraz Teixeira, Victor Sluyters, Yves Van Vaerenbergh []
Understanding service performance of frontline employees from employee–AI interaction perspective
—Shuiqing Yang, Yu Guo, Yuangao Chen, Yixiao Li, Shasha Zhou, Hui Jiang []