Service Ind J
Introduction
Service Industries Journal, 45(7/8)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective
—Muhammad Imran Rasheed, Sharjeel Saleem, Mobeena Altaf, Aliana Man Wai Leong & Fevzi Okumus [] []
Value formation in AI-integrated service system: review and implications on hospitality and tourism research
—Katsy J. Lin, Ke Zhang, Sirong Chen, Huiyue Ye, Xiaonan Li & Rob Law [] []
Transformative Experiences: Exploring the Role of Experience Facilitators
—Nieke Dieteren & Barbara Neuhofer [] []
Unmasking the influence of employees’ coping strategies on workplace bullying
—Natalia Sigaeva, Ali Öztüren & Hasan Kılıç [] []
How does AI agent (vs. IVR system) service failure impact customer purchase behavior: mediating effect of customer involvement
—Bin Li, Yufei Chang, Luning Liu, Haijia Liu & Jie Sun [] []
Corporate social responsibility in hospitality and tourism: a systematic review
—Hasan Evrim Arici, Mehmet Bahri Saydam, Alptekin Sökmen & Nagihan Cakmakoglu Arici [] []