J Services Mar
Introduction
Journal of Services Marketing, 39(4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Editorial: The limits of a service-dominated economy: the case for reindustrialization
—Mark Scott Rosenbaum []
Cross-modal congruency effects in online service settings: a telepresence – stereotype content perspective
—Ulrich R. Orth, Caroline Meyer, Jule Timm, Felix Reimers, Tatiana Bouzdine-Chameeva []
Well-being of families with children with disabilities: an exploration of resources in a specialized vacation center
—Nathalie Dubost []
The role of materialism and social judgment in human-chatbot service interactions
—Rajat Roy, Vik Naidoo []
How does service description contribute to peer-to-peer service satisfaction? Consumer clout matters
—Liang Zhu, Yan Lin, Mingming Cheng, Jieting Cen []
The dark side of fairness: how perceived fairness in service robot implementation leads to employee dysfunctional behavior
—Taeshik Gong []
The impact of AI recommendation quality on service satisfaction: the moderating roles of standardization and customization
—Sung Yeon Kim, Jinmin Kim []
How service encounters predict donor behavior: evidence from a university health systems
—Jake Hoskins, Eric VanEpps, Amanda Hoskins, Debra Scammon []
Can corporate social responsibility and recovery justice restore customer identification following service failure?
—Ho Yan Kwan, Noel Yee-Man Siu, Junfeng Zhang, Bradley Richard Barnes []