J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 35(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The process of co-creation in educational services: insights from interviewing co-creative actors in higher education
—Ava Huijuan Yu, Mark Uncles, Zixi Jiang []
Improving upselling revenue: a longitudinal field study
—Jihoon Cho []
Fulfill obligation toward nature and consume together: unraveling the influence of social media opinion leadership on collaborative consumption
—Muhammad Usman, Adeel Khalid, Erhan BoÄŸan, Shaker Bani-Melhem, Hesam Olya []
Lost in tasks: how workplace multitasking shapes employee moral awareness and service sabotage behavior
—Peng Xie, Jianfeng Yang, Fenfen Tian []
Operational risk of customer participation – reduce it or accommodate it?
—Namkyung Lee, Sangjoon Lee []
An integrated model examining frontline employee willingness to work with retail service robots
—Hsiu-Fen Lin []