Service Ind J
Introduction
Service Industries Journal, 45(5/6)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The dark side of AI in professional services |
—Francisco J. Trincado-Munoz, Carlo Cordasco & Tim Vorley [] []
Abusive supervision: serial and moderated mediation effects
—Osman M. Karatepe, Emmanuel Twumasi Ampofo, Felicity Asiedu-Appiah & Foster Frempong [] []
Understanding customer brand engagement through service environment: a multilevel analysis
—Mir Shahid Satar, Raouf Ahmad Rather, Shakir Hussain Parrey, Islam Elbayoumi Salem, Arslan Rafi & Zahed Ghaderi [] []
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators
—Yafei Liu, Mingli Zhang, Mu Hu & Tong Qiao [] []
Autonomous sensory meridian response in service experience: an exploratory study
—Nina Zlateva, Stanislav Ivanov & Vladimir Fedoseev [] []
Social media usage for service innovation: a resilience perspective
—Jiawen Chen & Linlin Liu [] []