J Service Man
Introduction
Journal of Service Management, 36(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: Value Cocreation and Innovation in Service Ecosystems
Guest editors: Melissa Archpru Akaka, Valtteri Kaartemo, Jaakko Siltaloppi, Stephen L. Vargo
Guest editorial: How value cocreation and innovation drive service ecosystem evolution
—Melissa Archpru Akaka, Valtteri Kaartemo, Jaakko Siltaloppi, Stephen L. Vargo []
Institutional dissonance and innovation: higher education from a service ecosystems perspective
—Jennifer D. Chandler []
A processual view on sustainability transitions in service ecosystems
—Debora Sarno, Bo Enquist, Francesco Polese, Roberta Sebastiani, Samuel Petros Sebhatu, Anna Maria Viljakainen []
Exploring volunteers’ role in healthcare service ecosystems: value co-creation, self-adjustment and re-humanisation
—Laura Di Pietro, Veronica Ungaro, Maria Francesca Renzi, Bo Edvardsson []
Agencement of onlife and phygital: smart tech–enabled value co-creation practices
—Cristina Mele, Tiziana Russo-Spena []
Organizational resiliency through practice innovation: forced brand evolution in a prolonged exogenous service ecosystem disruption
—Hope Jensen Schau, Ignacio Luri, Melissa Archpru Akaka []
Value cocreation and innovation involving consumers and providers interacting with technology: a digital ethnographic study of online mental health forums
—Jane Farmer, Artur Steiner, Sue Kilpatrick, Anthony McCosker, Karen Carlisle, Peter Kamstra []
Human–AI resource relations in value cocreation in service ecosystems
—Valtteri Kaartemo, Anu Helkkula []