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INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs

Corporate digital responsibility: navigating ethical, societal, and environmental challenges in the digital age and exploring future research directions
—Dogan Gursoy, Gözdegül BaÅŸer & Christina G. Chi [] []

Unveiling customer intentions: exploring factors driving engagement with hospitality virtual influencers
—Nivin Vinoi, Amit Shankar, Ebtesam Abdullah Alzeiby, Pragya Gupta & Vaishali Agarwal [] []

Investigating the effect of customer-robot interaction experience on customer engagement behavior and co-creation value: a mixed methods study
—Shujie Fang, Xiaoyun Han, Yundan Zheng & Wenqing Li [] []

Investigating the Critical Factors That Shape Customers’ pro-environmental behavior in luxury hotels
—Sita Mishra, Sheetal Jain & Vibha Arora [] []

Exploring the effects of green service innovation on psychological and behavioral customer outcomes in the luxury hotel segment
—Xiao’ai Hu, Thac Dang-Van & Jianming Wang [] []

Does smart technology, artificial intelligence, robotics, and algorithm (STARA) awareness have a double-edged-sword influence on proactive customer service performance? Effects of work engagement and employee resilience
—Hsiu-Yu Teng, Ming-Way Li & Chien-Yu Chen [] []