J Services Mar
Introduction
Journal of Services Marketing, 39(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
From search to support: the role of UGC in stigmatized consumers’ mental health treatment journeys
—Marie A. Yeh, Kimberly V. Legocki, Kristen L. Walker, Meike Eilert []
Problems of participatory processes in policymaking: a service design approach
—Susana DÃez-Calvo, Iván Lidón, Rubén Rebollar, Ignacio Gil-Pérez []
Biophilia in servicescapes – review, reconciliation and reflections
—V. U. Vinitha, Deepak S. Kumar, Hemamala Krishnan []
Understanding consumers’ value co-creation and value co-destruction with augmented reality service marketing
—Waqar Nadeem, Saifeddin Alimamy, Abdul Rehman Ashraf, Kai-Yu Wang []
Smart living services’ factors and influences on subjective well-being and intention to use
—Hsiao-Han Lu, Wei-Jen Huang []
Out of the public eye: the art of redirection in webcare apologies
—Laurel Johnston, Joanna Phillips Melancon, J. Sebastian Leguizamon []