J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 35(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Editorial: Reshaping the world through customer and actor engagement
—Matthew Alexander, Jaylan Azer, Jodie Conduit []
Does actors’ engagement with capacity-building training programs enable delivery of SDG-aligned public services? The case of senior public officials
—Fara Azmat, Ahmed Shahriar Ferdous, Faisal Wali, Mohammad Badrul Muttakin, Mohammed Ziaul Haque [Google Scholar]
The dual role of customer-citizen engagement for sustainability
—Manuel Aires de Matos, Lia PatrÃcio, Jorge Grenha Teixeira []
Extending actor engagement: human–environmental engagement in multilevel socioecological systems
—Norberto Muñiz-MartÃnez []
The impact of speciesism on customers’ acceptance of service automation
—Artur ModliÅ„ski, Rebecca K. Trump [Google Scholar]
Leading for a greener tomorrow: how and when green transformational leadership fosters green innovative service behavior
—Muhammad Waqas, Abdul Haseeb Tahir, Hussain Tariq, Ayesha Rashid Khan []
Factors influencing service employee well-being: a test of the PERMA framework
—James A. Busser, Lenna V. Shulga, Jeffrey Yedlin []
The effect of service robots on employees’ customer service performance and service-oriented organizational citizenship behavior
—Taeshik Gong []