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INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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Special Issue

Robots Are Here to Stay: Time to Invest in a Future We Actually Want to Live In
—Jenny van Doorn, Gaby Odekerken-Schröder, and Jim Spohrer []

Special Issue

Commentary: The Future of Human-Robot Interactions
—Martin Mende, Ben Shneiderman, and Laura Boccanfuso []

From Premium to Mass: How Service Robots Shift Brand Premiumness
—Chi Hoang, Xiaoyan (Jenny) Liu, and Sharon Ng []

The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
—Bart Larivière, Katrien Verleye, Arne De Keyser, Klaas Koerten, and Alexander L. Schmidt []

I Care That You Don’t Share: Confidentiality in Student-Robot Interactions
—Kars Mennens, Marc Becker, Roman Briker, Dominik Mahr, and Mark Steins []

Seeing Personhood in Machines: Conceptualizing Anthropomorphism of Social Robots
—Oscar Hengxuan Chi, Christina G. Chi, and Dogan Gursoy []

Societal Attitudes Toward Service Robots: Adore, Abhor, Ignore, or Unsure?
—Vignesh Yoganathan, Victoria-Sophie Osburg, Andrea Fronzetti Colladon, Vincent Charles, and Waldemar Toporowski []

Human-Machine Engagement (HME): Conceptualization, Typology of Forms, Antecedents, and Consequences
—Jaylan Azer and Matthew Alexander []

Regular Issue

Just Name it: The Act of Naming Humanoid Service Robots Decreases Perceived Eeriness and Increases Repurchase Intent
—Malak El Halabi and Olivier Trendel []

Humans Vs. Service Robots as Social Actors in Persuasion Settings
—Heekyung Lee and Youjae Yi []

Work Characteristics Needed by Middle Managers When Leading AI-Integrated Service Teams
—Jonna Koponen, Saara Julkunen, Anne Laajalahti, Marianna Turunen, and Brian Spitzberg []

The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service
—Khanh B. Q. Le, Laszlo Sajtos, Werner H. Kunz, and Karen V. Fernandez []