J Service Man
Introduction
Journal of Service Management, 36(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Wired for work: brain-computer interfaces’ impact on frontline employees’ well-being
—Alexander Kies, Arne De Keyser, Susana Jaramillo, Jiarui Li, Yihui (Elina) Tang, Ihtesham Ud Din []
A new competitive edge: crafting a service climate that facilitates optimal human–AI collaboration
—Allard C. R. van Riel, Farhad Tabatabaei, Xiaoyi Yang, Ewa Maslowska, Velmurugan Palanichamy, Della Clark, Michael Luongo []
Why should I trust you? Influence of explanation design on consumer behavior in AI-based services
—Florence Nizette, Wafa Hammedi, Allard C. R. van Riel, Nadia Steils []
The effect of language style in online reviews on consumers’ word-of-mouth recommendations
—Zhenzhong Zhu, Xiaowen Zhao, Minghui Shan, Haipeng (Allan) Chen []
Boundary-breaking opportunities in service failure and recovery
—Jeeshan Mirza, Yany Grégoire, Chatura Ranaweera, Chau Minh Nguyen []