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INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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Viewpoint: from Star Trek to “Service Trek”: these are the voyages of the service community
—Martin Wetzels, Ruud Wetzels, Dhruv Grewal []

Bridging the gap: user expectations for conversational AI services with consideration of user expertise
—Daphne Greiner, Jean-François Lemoine []

Understanding the influence of ride-sharing value on consumers’ continuance intention
—Hao Chen, Xi Zhou []

Do we need harsh punishment? The effect of coercive power in collaborative consumption services
—Saubhagya Bhalla, Purva Kansal []

Reimagining service provider influence: how they embrace and promote sustainability
—Thomas M. Hickman, Michael Stoica []

Service employees’ flirting type and customers’ outcomes in luxury and non-luxury restaurants
—Hana Medler-Liraz, Tali Seger-Guttmann []