J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 34(2)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Customer experiences with service robots in hotels: a review and research agenda |
—Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal & Anubhav Mishra [] []
Service robots in my workplace: effects of employee-service robot co-work experiences on psychological empowerment
—Xin Liu, Lu Zhang & Tengteng Zhu [] []
Robot anthropomorphism at luxury hotels: a dual-congruity mechanism with luxury and task under anxiety
—Jeou-Shyan Horng, Yao-Chin Wang, Chih-Hsing Liu, Sheng-Fang Chou, Tai-Yi Yu, Yung-Chuan Huang & Da-Chian Hu [] []
The hidden gems in online reviews: unraveling how the expressions of affective needs impact review usefulness
—Tong Yang, Chen Jason Zhang, Jie Wu & Junming Zhang [] []
The impact of service robot compatibility on hospitality employee learning behaviors: a transformative learning perspective
—Xinhua Guan, Yingchen Zheng, Lu Zhang & Xin Liu [] []
How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis
—Salman Yousaf & Jong Min Kim [] []