J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 35(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Service before self: exploring resilience and locus of control in the frontline service effort behavior
—Shameem Shagirbasha, Kumar Madhan, Juman Iqbal, Hamia Khan []
Service language and small talk: differentiating genuine from mundane in B2B contexts
—Harriman Samuel Saragih []
Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
—Md Irfanuzzaman Khan, Johra Kayeser Fatima, Somayeh Bahmannia, Sarvjeet Kaur Chatrath, Naomi F. Dale, Raechel Johns []
Can algorithms ignite the flame of thriving? Exploring how and when gig workers’ perceived algorithmic control leads to thriving at work
—Yunsheng Shi, Haibo Yu, Lei Gao, Muchuan Yang, Shanghao Song []
Environmentally responsible behaviors in hospitality and tourism service employees: an application of complexity theory
—Heesup Han, Nancy Grace Baah, Seongseop (Sam) Kim, Xiaoting Chi, Inyoung Jung []
Does technology readiness matter? Investigating employee psychological well-being through the lens of social robot anthropomorphism
—Nidhi Sehgal, Gunjan Malhotra, Vimi Jham []