Service Ind J
Introduction
Service Industries Journal, 45(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
From surviving to co-creating: the effects of the reshaped physical and social servicescape on customer citizenship behavior
—Misun (Sunny) Kim & Melissa A. Baker [] []
Dispositional awe, meaning in life, and socially responsible consumption
—Jing Hu [] []
Curvilinear relationship between customer engagement and responses to service failures
—Yun-na Park & Taeshik Gong [] []
Negative customer engagement behaviour in a service context
—Diem Khac Xuan Do & Jana Lay-Hwa Bowden [] []
This doesn’t make sense! Does illegitimate tasks affect innovative behaviour?
—Shaker Bani-Melhem, Rawan Mazen Abukhait & Faridahwati Mohd Shamsudin [] []
Benefit versus risk: a behavioral model for using robo-advisors
—Daniel Belanche, Luis V. Casaló, Marta Flavián & Sandra Maria Correia Loureiro [] []