Service Ind J
Introduction
Service Industries Journal, 44(15/16)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Artificial intelligence psychological anthropomorphism: scale development and validation
—Pengyi Shen, Fengying Zhang, Xiucheng Fan & Feng Liu [] []
Artificial intelligence ethics in services: are we paying attention to that?!
—Ahmed Tlili, Mouna Denden, Mourad Abed & Ronghuai Huang [] []
Big data analytics and the use of artificial intelligence in the services industry: a meta-analysis |
—Wagner Junior Ladeira, Fernando de Oliveira Santini, Tareq Rasul, Isaac Cheah, Samer Elhajjar, Naveed Yasin & Shakeb Akhtar [] []
Effectuation, SME service innovation, and business customers’ value perception
—Jiawen Chen & Linlin Liu [] []
How do online review valence and ratings interact with consumer-generated visuals?
—Osman El-Said, Sayed Elhoushy & Sara Al Bulushi [] []
Driving service-oriented organizational citizenship behavior through error management culture
—Arun Aggarwal, Weng Marc Lim, Dinesh Jaisinghani & Kamrunnisha Nobi [] []