J Con Satis Dissat Complain Behav
Introduction
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 37(2)
INTEREST CATEGORY: RELATIONSHIP MARKETING
POSTING TYPE: TOCs
Letter from the Editor
—Newell D. Wright []
Choosing the Forest or the Trees: Consumer Satisfaction When Choosing Bundled vs. a la Carte Options
—Eunice Kim [] []
Consumer Response to Negative Shopping Experiences
—Ronald Larson and Hannah Batterson [] []
A Half-Century of SERVQUAL: Exploring its Impact and Future Directions in Service Quality Research
—Gillian S. Naylor [] []
The Influence of Group Interactions and Emotions on Satisfaction Change and Intention to Recommend
—Ghazal Rootia and Elten D. Briggs [] []
Service Exemptions are a Complaint Away: Moderated Mediation Analysis of Consumer Entitlement on Consumer Service Hypocrisy
—Stephen Bok, James Shum, and Maria Lee [] []
The Dark Side of Brand Loyalty in Retail: Sense of Entitlement and Likelihood of Misbehavior in Loyal Customers
—Anurag Dugar and Pankaj Chamola [] []
Causes and Effects of Brand Hate in the Smartphone Industry of Hungary: A Comparison Between Generation Y and Generation Z
—Shaista Jabeen [] []
The Role of Brand Image and Brand Love in the Relationship Between Perceived Cause-Related Marketing and Repurchase Intention
—An Thanh Nguyen, Luc Tan Phan, and Quang Hai Nguyen [] []
Achieving Intention to Recommend with Consumer Arrogance as an Antecedent
—Shalini Nath Tripathi, Shalini Srivastava, Nishtha Malik, and Alok Kumar [] []
CS/D&CB at the Confluence of Entrepreneurial Marketing, Social Entrepreneurship, Commercial Entrepreneurship, and Psychosocial Consumer Behavior
—Linden Dalecki [] []
Improving Manuscript Quality and Fit: A Guide for Authors Submitting to the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
—Newell D. Wright and Gillian S. Naylor [] []