J Retail Con Services
Introduction
Journal of Retailing and Consumer Services, 82
INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs
From online reviews to smartwatch recommendation: An integrated aspect-based sentiment analysis framework
—Rajeev Kumar Ray, Amit Singh []
Quality-differentiated distribution strategies between live streaming and online channels
—Jiqiong Liu, Rui Yuan, Shuai Feng, Guanxiong Wang []
Unveiling the drivers of satisfaction in mobile trading: Contextual mining of retail investor experience through BERTopic and generative AI
—Jisu Yi, Yun Kyung Oh, Jung-Min Kim []
Give me a second life! Extending the life-span of luxury products through repair
—Mona Mrad, Rania W. Semaan, George Christodoulides, Emanuela Prandelli []
Consumer preferences for unmanned stores: A choice experiment study
—Youngwon Nam, Sihyun Lee, Hoyoung Lee []
Avoid following individual shopping time habit to promote new products: Evidence from a randomized field experiment
—Yongjun Li, Xi Jin, Hanbing Xue []
Customer adoption of robot: Synergizing customer acceptance of robot-assisted retail technologies
—Yasser Moustafa Shehawy, Syed Md Faisal Ali Khan, Nasser Ali M Khalufi, Riyaz Sheikh Abdullah []
The inverted U-shape of consumer reviews and conversion rates: The moderating role of store longevity and transaction volume on service-selling platforms
—Qiming Zhong, Li Zhou, Jie Zhang, Ting Ji []
Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery
—Yuanyuan Guo, Linlin Xu, Chaoyou Wang []
Why do customers choose online or offline channels? A framework of motives and its application in an international context
—Stephan Zielke, Marcin Komor []
Are food retailers resilient amid crisis? A cultural resource-based exploration of Lebanese consumers engagement with the food retail landscape
—Rachel A. Bahn, Fatiha Fort, Florent Sauc癡de, Gumataw Kifle Abebe []
Consumer segmentation with large language models
—Yinan Li, Ying Liu, Muran Yu []
When should the fresh-food retailer embrace near-expired food commercialization?
—Zhengwei Lyu, Hongjie Lan, Samuel Shuai Liu, Guowei Hua, T.C.E. Cheng []
Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective
—Yajie Gao, Yaping Chang, Tangwutu Yang, Zhihao Yu []
Online and offline delivery qualities: O2O satisfaction and loyalty through technology acceptance model
—Kyowon Seo, Taewoo Roh []
The key opinion leader introduction and pricing strategy for live streaming e-commerce platforms considering the impact of network effects
—Haiyue Zhang, Ronghua Sui, Xiaoyu Zha []
Ecological consciousness, moral self-identity and green conspicuous behavior: Moderating role of religiosity
—Muhammad Ishtiaq Ishaq, Rukhsar Baloch, Ali Raza, Qurat-ul-ain Talpur, Rehan Ahmad []
The role of behavioral decision-making in panic buying events during COVID-19: From the perspective of an evolutionary game based on prospect theory
—Tinggui Chen, Xiaofen Wu, Bing Wang, Jianjun Yang []
Revolutionizing retail: The transformative power of service robots on shopping dynamics
—Nivin Vinoi, Amit Shankar, Reeti Agarwal, Rsha Alghafes []
To offer or not to offer? Bullet screen strategies for competing video platforms with vertical differentiation
—Xingzhen Zhu, Li Li, Jing Li []
The effects of footstep sounds on impression formation and persuasion
—Zhihao Yu, Lam An, Timothy B. Heath []
Food provenance assurance and willingness to pay for blockchain data security: A case of Australian consumers
—Elena I. V獺zquez Mel矇ndez, Brett Smith, Paul Bergey []
Relationships among consumer innovativeness, learning, and global product purchases: Store manager perspectives in retailing
—Woo Bin Kim, Changju Kim, Karin Kurata []
Redefining retail catchment with mobile geolocation data: Insights from New Zealand
—Yihan Guan, Ka Shing Cheung, Chung Yim Yiu []
Research on the driving factors and impact mechanisms of green new quality productive forces in high-tech retail enterprises under China’s Dual Carbon Goals
—Jiabin Wang, Li Qiao, Guofen Zhu, Kaisheng Di, Xihui Zhang [Google Scholar]
Linking short- and long-term impacts of the government, consumers, and manufacturers on NEV sales and market share in China
—Peng Jing, Danning Shao, Yaqi Liu, Yuexia Chen, Shuang Zhang []
Using necessary condition analysis to complement multigroup analysis in partial least squares structural equation modeling
—Julien Troiville, Ovidiu I. Moisescu, Lcrmioara Radomir []
Metaverse consumer behavior: Investigating factors driving consumer participation in the transitory metaverse, avatar personalization, and digital fashion adoption
—Chung-Wha (Chloe) Ki, Sze Man Chong, Eugene Cheng-Xi Aw, Magnum Man-Lok Lam, Christina W.Y. Wong []
AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse
—Sana Affandi, Muhammad Ishtiaq Ishaq, Ali Raza, Qurat-ul-ain Talpur, Rehan Ahmad []
Exploring consumer sentiments and opinions in wine E-commerce: A cross-country comparative study
—Mingze Rui, Antonina Sparacino, Valentina Maria Merlino, Filippo Brun, Stefano Massaglia, Simone Blanc []
Effects of color-typeface congruence on product evaluation
—Zhouyuan Tian, Chia-Hsing Huang []
Retail futures: Customer experience, phygital retailing, and the Experiential Retail Territories perspective
—Bethan Alexander, Rosemary Varley []
Optimizing consumer engagement and repurchase intentions: The role of strategic post-purchase communication
—Prince Owusu, Zhiwen Li, Akoto Yaw Omari-Sasu []
Retail franchise ecosystem dynamics: Insights from countries of varied development levels
—Dianne H.B. Welsh, Cintya Lanchimba, Madeleine Bausch []
Explanation of time perspectives in adopting AI service robots under different service settings
—Simon Dang, Sara Quach, Robin E. Roberts []
Impact of death-related media information on the effectiveness of in-feed advertising: A compensatory consumption perspective
—Rong Cao, Mingyue Yue, Jianuo Yu, Feng Wang, Ping Li []
The role of micro-franchising in supporting women retailers in the energy sector in sub-Saharan Africa: The case of the Mivo Energie network in Togo
—Komlanvi Elom Gbetchi, Rozenn Perrigot []
How loud is consumer voice in product deletion decisions? Retail analytic insights
—Qingyun Zhu, Yiru Wang, Xun Xu, Joseph Sarkis []
Sustainable digital fashion in a metaverse ecosystem
—Baogui Xin, Yaping Song, Hui Tan, Wei Peng []
Promised hassle time management in online retailing with fraudulent and regretful customers
—Rahul Kanyal, Sabyasachi Patra []
How language arousal affects purchase intentions in online retailing? The role of virtual versus human influencers, language typicality, and trust
—Bin Wang, Yao Han, Jay Kandampully, Xiaoli Lu []
Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors
—Taeshik Gong []
The strength of stance: The impact of brand activism on resistance to negative information, purchasing, and premium paying intents across different types of failures
—Barbara Francioni, Roberta De Cicco, Ilaria Curina, Marco Cioppi []
Can AI-virtual anchors replace human internet celebrities for live streaming sales of products? An emotion theory perspective
—Qixuan Liu, Ning Ma, Xiaoyi Zhang []
A sustainable step forward: Exploring factors influencing the purchase intentions towards remanufactured products using fsQCA
—Nora Sharkasi, Peter De Maeyer, Houyem chaib Lababdi, Salma AlMansoori, Gomaa Agag []
Adaptation and resilience in retail: Exploring consumer clusters in the new normal
—Liana Stanca, Dan-Cristian Dabija, Veronica C璽mpian []
What is the impact of demand patterns on integrated online-offline and buy-online-pickup in-store (BOPS) retail in a smart supply chain management?
—Amalendu Singha Mahapatra, Shahana Sengupta, Arup Dasgupta, Biswajit Sarkar, Radha Tamal Goswami []
Effect of location-based advertising filtering mechanism in smart service
—Chih-Hui Shieh, I-Ling Ling, Yenming J. Chen, Yi-Fen Liu []
The effect of disruptive change on the spatial variation of commercial rental prices: The case of the COVID-19 pandemic
—Rafael Cano-Guervos, Jorge Chica-Olmo, Jorge Chica-Garcia []
Shaping pro-environmental behavior through CSR messaging: Insights from the norm activation model
—Mukul Dev Surira, K.A. Zakkariya, Muhammed Sajid []
Impact of Gen-AI chatbots on consumer services experiences and behaviors: Focusing on the sensation of awe and usage intentions through a cybernetic lens
—Kanishka Pathak, Gyan Prakash, Ashutosh Samadhiya, Anil Kumar, Sunil Luthra []
Appraisal factors of sustainable purchase intentions in online shopping platform context: PLS-SEM with theory extensions
—Ziliang Zhao, Nor Asiah Omar, Hafizah Omar Zaki []
Tailoring customer segmentation strategies for luxury brands in the NFT market The case of SUPERGUCCI
—Qiuying Chen, Beom-Jin Choi, Sang-Joon Lee []
Which direction will electronic word-of-mouth (eWOM) choose? Dance drama eWOM’s spatiotemporal characteristics and influencing factors
—Junfeng Liao, Lin Yang, Na Wang [Google Scholar]
Predicting retail customers’ distress in the finance industry: An early warning system approach
—Jaap Beltman, Marcos R. Machado, Joerg R. Osterrieder [Google Scholar]
Musical attributes, cultural dimensions, social media: Insights for marketing music to consumers
—Tridib Bandyopadhyay, Amy B. Woszczynski, Dale Crowell []
Social order or social justice? The relationship of political ideology with consumer preferences for Corporate Social Responsibility
—Antonios Tiganis, Polymeros Chrysochou, Panagiotis Mitkidis, Athanasios Krystallis []
Drivers of strategic green marketing orientation: An SME owner-manager perspective
—Lay Peng Tan, Riza Casidy, Denni Arli []
The influence of consumer ethnocentrism and cosmopolitanism on purchase intentions of Chinese pre-made dishes
—Xiaoxi Lin, Yanling Xiong, Yiqin Wang, Huajun Tang, Xiaowei Wen []
Consumer preferences for the visual presentation of non-fungible tokens (NFTs) of luxury products: The role of perceived authenticity
—Jungkeun Kim, Areum Cho, Daniel Chaein Lee, Jooyoung Park, Aekyoung Kim, Jihoon Jhang, Changju Kim []
Predicting household food waste behavior: Bringing food literacy and purchasing power into the theory of planned behavior
—Rasool Lavaei Adaryani, Mojtaba Palouj, Hesamedin Gholami, Ali Akbar Baghestany, Milad Joodi Damirchi, Mohsen Dadar, Naser Seifollahi []
When the recipe is more important than the ingredients, understanding factors affecting customer loyalty in unmanned convenience store using fsQCA
—Abdullah Alshehri []
Examining product quality and competitiveness via online reviews: An integrated approach of importance performance competitor analysis and Kano model
—Su-Ah Kim, Sohyun Park, Minjung Kwak, Changmuk Kang []
Brand extension or co-branding: The consumer’s attribution of responsibility to the crossover strategies of heritage brands
—Yicong Zhang, Xiaoling Guo, Yifan Qu [Google Scholar]
The impact of multimodal information features of short sales videos on consumer engagement behavior: A multi-method approach
—Quan Xiao, Weiling Huang, Lu Qu, Xia Li []
Counterfeit conundrum: Insights into bottom of the pyramid consumer behavior in India
—Srabanti Mukherjee, Biplab Datta []
Miracle in the evening: Explaining the boundary condition of consumer’s self-control on purchase intention of near-expired products
—June-ho Chung, Dongkyun Ahn, Yun Seob Choi [Google Scholar]
Can mobile promotion automation decrease overall purchases? The role of promotion pattern predictability in customer habit formation
—Pezhman Lamei, Milad Mohammadi Darani, Jennifer Wiggins, Christopher Mahar []
Determining investment allocation strategies to improve consumer satisfaction based on a preference learning model
—Xingli Wu, Huchang Liao []
Take no risk!: Immediate and delayed backfire-effect of risk-reducing messages in retailers’ return and exchange policies
—Antonin Woimant, Nadia Steils [Google Scholar]
Consumer response to E-commerce service failure: Leveraging repurchase intentions through strategic recovery policies
—Prince Owusu, Zhiwen Li, Isaac Adjei Mensah, Akoto Yaw Omari-Sasu []
Eye-opening! Exploring uncertainty marketing through hedonic blind box collectibles
—Cary Lee, Jessica Wyllie, Stacey Brennan []
How cool virtual streamer influences customer in live-streaming commerce? An explanation of stereotype content model
—Wei Gao, Ning Jiang, Qingqing Guo []
Exploring purchase intention in metaverse retailing: Insights from an automotive platform
—Haowei Zhang, Yang Lv, Justin Zuopeng Zhang, Linda D. Hollebeek, Abhishek Behl, Sigitas Urbonavicius []
The role of price in display complexity’s impact on horticultural plant purchase intention: An eye-tracking study
—Jie Li, Bridget Behe, Patricia Huddleston, Scott Thatcher [Google Scholar]
Can virtual streamers express emotions? Understanding the language style of virtual streamers in livestreaming e-commerce
—Xiuyuan Gong, Pengkai Sun []
Bright and dark sides of green consumerism: An in-depth qualitative investigation in retailing context
—Muhammad Danish Habib, Rekha Attri, Mohammad Asif Salam, Muhammad Zafar Yaqub []
I’ll do it for myself: Enhancing customer value through online product customization experience
—Sa簿d 蹤獲扦夥厙baker Ettis, Achraf Sellami [Google Scholar]
Retail consumers’ conundrum: An in-depth qualitative study navigating the motivations and aversion of chatbots
—Muhammad Danish Habib, Rekha Attri, Mohammad Asif Salam, Muhammad Zafar Yaqub [Google Scholar]
From popularity to pitfalls: Diagnosing consumer issues and engineering solutions for an ink-inspired mobile theme system
—Zhenfei Wang, Younghwan Pan []
We match! Building online brand engagement behaviours through emotional and rational processes
—Estefania Ballester, Carla Ruiz, Natalia Rubio, Cleopatra Veloutsou []
Customers reuse intention to autonomous delivery vehicles in terminal delivery service: A valence theory perspective
—Li Jiang, Jingyi Yan, Yuguang Xie, Junfeng Dong []
Consumers’ attitudes and purchase intentions toward food ordering via online platforms
—Nada Jabbour Al Maalouf, Elie Sayegh, Wissam Makhoul, Nada Sarkis [Google Scholar]
Beneath the colorness skies: Does weather influence consumer color preference?
—Yongjie Chu, Hongguo Wang, Cengceng Liu []