Service Bus
Introduction
Service Business, 18(3/4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The role of customer forgiveness and perceived justice in restoring relationships with customers
—Andreawan Honora, Kai-Yu Wang, Wen-Hai Chih []
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness
—Do Uyen Tam, Nguyen Thi Mai Trang []
User satisfaction with the service quality of ChatGPT
—Kim Shin Young, Sang-Gun Lee, Ga Youn Hong []
The role of authenticity in creating shared value: From the perspective of sports firms’ corporate image and customer loyalty
—Seung Kook Choi, Yonghwi Noh []
Coping strategies for serial service failures in peer-to-peer sharing services: the power of empathic communication
—Sooyun Kim, Sunmee Choi, Rohit Verma []
The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations
—Jiamin Peng, Lingwen Huang, Yujuan Guo, Xiaoyun Yang, Yue Chen []
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting
—Sooyun Kim, Donghyun Choi, Heerim Nam []
Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation
—Liming Zhang, Yuxin Yi []
How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model
—Kuo-Chien Chang, Yi-Sung Cheng, Yao-Chin Wang []