J Services Mar
Introduction
Journal of Services Marketing, 38(8)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Enhancing CSR and purchase intent in service recovery: investigating the interplay of prosocial compensation, hedonic and luxury purchases
—Sarah (Sa’arah) Alhouti, Kristina (Kris) Lindsey Hall, Thomas L. Baker []
Enhancing customer engagement behaviors via customer-to-customer interactions and identification
—Vincent Jeseo, Matthew M. Lastner, Hulda G. Black []
Low-income consumers’ informal and formal financial service experiences: perceptions of access, inclusion, and social dependence
—Mario Giraldo, Luis Javier Sanchez Barrios, Steven W. Rayburn, Jeremy J. Sierra []
Experience identification: connecting online engagement to offline loyalty
—Jennifer L. Stevens, Mark R. Gleim, Stacie F. Waites []
Subscriber retention management: SRM framework and future research agenda
—Denis Muratcehajic, Sandra Maria Correia Loureiro []
Lifetime deals: the role of software service offering in convincing consumers
—Metehan Feridun Sorkun, Noyan Alperen Ä°din []
Subordinated service environments: how branding can create unintentional service exclusion
—Kelley Cours Anderson, Deidre Popovich, Kellilynn M. Frias, Mikaela Trussell []
Inclusive servicescapes: the imperative of universal design principles
—Phil Klaus, Karen Edwards, Daniela Norvik, Aikaterini Manthiou, Van Ha Luong []
Multisensory healing: transformative service encounters in nonpharmacological therapies for cancer patients’ well-being
—Saeedeh Rezaee Vessal, Mariem El Euch Maalej, Judith Partouche-Sebban, Alain Toledano []